Hello! Thank you for being here.
Please be sure to carefully read through this policy page before making any purchases through this site.
Feel free to contact me if you have any questions or concerns.

P A Y M E N T S

PayPal and major credit cards are accepted for all orders. Orders will only be shipped after payments clear.

S H I P P I N G

  • All work sent within the US is sent via USPS First Class Mail or USPS Priority Mail with USPS Tracking information that will be sent to the email provided. You may request another service, if you need (UPS/FedEx).

  • Unless you choose Priority Mail, your order does not include insurance. If you would like to pay a few extra dollars to insure your order, please send a follow-up email after you place your order that includes your order number and a way to invoice you. I accept PayPal or Venmo transactions for the additional insurance. USPS Priority Mail is an option at checkout which automatically includes insurance for orders under $100.

  • Once I ship your package, it is out of my hands!! I do not assume responsibility for any packages lost in transit.
    USPS does a great job and I’ve rarely had issues. Should your package go missing, still reach out and I’ll do my best to help you find it. Unfortunately, I do not have the means to replace orders lost in transit for free, as I am not Amazon.
    Be sure to add insurance if you are worried. Always double check that your shipping information is entered correctly.
    *COVID-19 disclaimer: The USPS has gotten better with delivery times, but delays may occur. Please be patient with small businesses and postal workers, as we are all doing our best.

  • International shipping is now available at checkout. Shipping times and costs will vary. Please be aware that some countries charge extra customs fees at random. I appreciate you working with me to pay any extra fees that may arise from shipping to you and I apologize for any inconvenience it may cause.

R E T U R N P O L I C Y

  • If you wish to return an item for some reason, you may receive 100% store credit within 20 days of purchasing.  
    After 20 days, 50% store credit will be given.  All returns must be unworn and in the same condition as they were received.  

  • Exchanges for pieces that are available in store will also be accepted within that timeframe. Any difference in price must be paid before the exchange can occur. If the difference is in your favor, it will be issued in store credit.

  • Additional shipping charges may be required. 

  • There are no returns available for custom work or sale items.

Please email hello@ketahandmade.com to receive a return authorization and for further instructions.

R E P A I R S & R E P L A C E M E N T S

  • Each piece is handmade with love, attention, and sound craftsmanship.  However, metal is malleable and bends out of shape with natural wear over time.  Should a piece break or bend too far out of shape, I can fix it for you.  Please send any broken pieces or pairs with the rest of the item.  Email hello@ketahandmade.com for further instructions with a picture of your piece. 

  • Replacements: Should you lose an earring from a set, it can be replaced!  However, since each piece is made by hand, I will need the single earring in order to match it.  Please email hello@ketahandmade.com for shipping information. 
    This service is offered at 60% of the current item price, plus shipping.

  • Although I love being your go-to jeweler, I *usually* will not repair any jewelry that is not originally handmade by me.

  • To increase the life of your Keta Handmade pieces, please visit the dedicated Care Page for cleaning and storage tips!

  • Please ship all returns, repairs , etc to Keta Handmade, PO Box 37120, Philadelphia, PA, 19148.

 Analytics:

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies:

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.


Customer accounts:

if you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Emails:

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your Customer Account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchaseYour order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts:

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address



Visitor Data:

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Website visitors:

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.